Artificial Intelligence, or AI, is slowly making its way into every aspect of our life, from the smartphone, the controllable smart home, to basically everything else.

And large businesses, alongside everyday AI applications, now also utilize this technology in recruitment. Can you imagine that in just 30 minutes of interview, recruitment systems may have recorded up to 50 thousand data points from your face?

HireVue, founding in 2004, had been through 6 rounds of investments, and now have over 700 customers, including those like Intel, Unilever, and the hotel giant Hilton.

How will you feel in front of an AI interviewer?

This had happened before in an interview with HireVue, and there had been an article on BusinessInsider that detailed such process.

Particularly, the interview was done entirely using the iPhone 7 Plus, via an application with intuitive design, and included a total of 11 questions in 25 minutes.

In the first question, the interviewee introduced themselves and their previous working experiences, and immediately after, a picture of them appeared on the screen. One of them shared: “I felt extremely uncomfortable upon seeing my photo.”

The interviewee will then have 30 seconds to prepare, and several minutes to answer the question. Compared to traditional methods, 30 seconds is not short, yet in such stressful situations, some could not even finish reading the question.

HireVue is currently in possession of the most popular recruitment method in the world, which is integrated with various sophisticated algorithms, developed by leading recruitment organizations and psychologists, and along with it, voice and face recognition technologies, in order to select the most excellent applicants that suit the employer’s criteria.

According to HireVue, they can score applicants using 15 thousand different data points, including body language, voice, eye gaze, answer time, answer volume… collected from the interviews. Therefore, it can be said that, every single gesture, eye contact, voice, smile of applicants will be up for analysis by HireVue.

The process will not only be able to find the applicants’ suitable positions, but can also detect their personalities, mentalities, motivations, mental statuses, and even their tendencies to change jobs.

The firm had shared that, at first, they planned to detect good applicants, and from these employers can select suitable ones for their free positions.

This AI system can also accurately real interview environments, and from that analyze every aspect of applicants via a machine learning algorithm that can collect and analyze languages and gestures, as well as give reports on different applicants’ abilities.

According to the team responsible for this AI system, it is currently still in development, and will soon combine AI with psychological tests, and face, voice, and tone recognition technologies, to simulate more realistic interviews in the future.

Then, with data collection and analysis technologies, it will able to form real situations, give real scores during interviews, and reach high accuracy in evaluations.

However, the system is only used in initial applicant screening, and is rather limited in large-scale recruitment.

Yet, it is still necessary to develop such systems, at the moment for initial screening. For example, applicants can submit digital CVs, then download tests for the AI to judge, saving time for the HR department.

What will this mean for applicants?

For some, that means being eliminated without have the chance to meet their employers.

Interview, after all, is a process that employers use to judge applicants’ mentality and ability, while the developing AI system is still not that smart, and thus is limited in several aspects.

At the stage it is in, the AI is yet to be able to analyze human’s thoughts, said the founder of the AINow Research Institute, New York University. “At the moment, there is no scientific basis for algorithms being able to detect face expressions and emotions. In fact, it can cause serious misunderstandings,” he said.

And, are these analyses even more accurate to those of human?

Algorithms will prioritize those that do well in video interviews, however, there are noises to every data, which can lead to actual proficient applicants being eliminated, leading to many growing cynical of AI recruitment,” said Prof. AnnaCox from the University of London.

Furthermore, differences in Western and Eastern cultures may also cause problems in AI recruitment systems. For example, Asians, Europeans, and Americans will show different gestures and facial expressions in the same situation, and we don’t know yet whether machines can tell those apart.

And regarding human feelings, if even we can only make guesses, will evaluations from machine be reliable?

And if you are the one that got interview by such an AI system, how will you feel?

Ung Chi Duc – FPT Software

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