Vietnam ICT Summit 2018 was successfully held on July 18th, 2018 with the participation of Prime Minister Nguyen Xuan Phuc and other senior leaders. The conference was organized in 02 sessions, one in the morning and the other in the afternoon.  Two representatives from FPT: Mr. Steven Furst and Mr. Phan Thanh Son participated and discussed in the afternoon session.

At the beginning of the afternoon session, Mr. Steven Furst impressed the audience with his fluency in Vietnamese. He discussed the topic: “Ensuring the delivery of digital government benefits.” In his view, the benefits of digital government to citizens, businesses and governments are crystal clear.

For citizens, it is the convenience and saving of opportunity cost by minimizing the time spent processing and approving public services; saving time waiting which in turn reserve more time and energy for people; There are also other direct benefits such as saving cost such as transportation, printing, postage; In addition, there will be higher trust in the government from the citizen.

For businesses, e-government helps accelerate business. In particular, e-government makes it easier to open start-ups, helping to create clearer tax filing processes and easier in an approval process. E-government also creates new opportunities for businesses, such as easier access to market data, and provides new business/service opportunities to startups through the use of open data of the government Digital government also facilitates cross-border transactions; legal environment, transparency, more secure and transparent property registration. Mr. Steven took the example of Estonia, where there are 31 start-up companies per 100,000 people, six times higher than the average European. They have the lean and clear system of digital government.

For the government, there are a few important focuses such as public service, digital capabilities, openness, data analytics (according to the 2014 UK report). With public services, digital government is rapidly responding to service delivery, resulting in high levels of citizen satisfaction and increased trust in the government. For digital capability, digital government ensures a secure, sustainable infrastructure for implementation. Moreover, quality, efficiency, and reliability have improved significantly. Regarding the openness, the benefits of digital government are the high levels of interaction between government and citizens, which facilitates innovation in the digital age and create more startups. Finally, through the process of data analysis, the government can forecast the demands of citizens and businesses, deliver personalized services, and make policy planning more efficient.

Sharing international lessons, Steven Furst emphasizes the importance of open data and lessons from the EU as open data facilitates the process of making better decisions, saving time, money and even preventing casualties. In the EU report, every 1% increase in digitization will lead to a 0.5% increase in GDP, a 1.9% increase in international trade; an increase of 10% will reduce the unemployment rate by 0.86%.

In Vietnam, Mr. Steven shared that Vietnam has also implemented digital government since 2011 and has also achieved some achievements. However, Vietnam’s digital government development index is relatively low compared to other countries in the region. Some of the reasons that have been raised, such as the legal environment, such as letters, directions are issued on paper), lack of funds, the need improvement of the administrative procedures and create more incentives.

He also recommends some ways to address these weaknesses. Leaders at central and local levels is involved in the process of innovation in digital government, in addition to a comprehensive program that not only changes the law but also changes the way we approach and improve resources, investments with the participation of private sectors. Vietnam also needs to have a special unit to coordinate all digital government innovation activities, reporting directly to the government. He takes the example of the success of Malaysia’s PERMANDU with its fast and effective management experience, based on transparent government commitment and the ability to work closely with established milestones.

At the end of the presentation, Mr. Steven Furst mentioned the case of FPT successfully applying digital government in Quang Ninh province, which reduces administrative procedures, save budgets and improve the quality of life of people. Through this comprehensive solution, and Quang Ninh people can access the government website to track the progress of their document. There have been 16,000 accounts, 3.5 million site visits since launching. The solution is also designed in a user-friendly way with an easy-to-use app. Digital government is an important factor in bringing the Quang Ninh Provincial Competitiveness Index (PCI) from No. 10 in 2014 to No. 4 in 2017. Mr. Steven Furst also made some recommendations to promote e-government in Vietnam at the end of the presentation.

In addition to the speech of Mr. Steven Furst, Mr. Phan Thanh Son – FPT Information System’s CTO attend the seminar on “Digital Economy”. At this conference, Son shared that there are many digital transformations of Vietnam: the digital government, smart city transformation, smart industry transformation.

Mr. Phan Thanh Son believes in the transformation of smart industry & digital government. Mr. Son emphasized the need to create the platform for startups to develop. Mr. Son said that Vietnam has three factors to catch up, even surpass the preceding countries: the first is the context of the 4th industrial revolution to provide equal opportunities for every country; the determination of the Party and the government in innovation; Determination of government to create and act.

He emphasized that the combination of the three factors will play a key role in the transformation. Other prestigious panel speakers include: Dr. Dang Hoang Hai – Director of E-commerce and Economic Department, Ministry of Industry and Trade; Dr. Vo Tri Thanh – Deputy Director of Central Institute for Economic Management (CIEM)-moderator, Mr. Pham Xuan Hoe – Deputy Director of Research Institute of Banking Strategy;  Mr. Tindaro Danze- Deputy General Director and Head of Siemens Vietnam Digital Factory, Mr. Nguyen Hoa Binh – President NextTech group.

Biography of FPT’s speakers at Vietnam ICT Summit 2018:


Mr. Steven Furst is a senior international consultant on strategy, governance and information systems with more than 30 years of experience in consulting and IT. As a long-term business consultant, his network and client are in both the public and private sectors. He joined FPT Information System since mid-2016 as Strategic and Architectural Director of FPT IS Government and Enterprise Customers. Steven focused on concepts, development, and provides a list of solutions for smart cities as well as digital governments for customers in Vietnam and the region.


Mr. Phan Thanh Son has nearly 25 years of experience in the field of information technology. Joining FPT Information System (FPT IS) as Chief Technology Officer in April 2016, Mr. Son is expected to further promote research and development, applying new technology, new solutions and bring technology inspiration to all production business of FPT IS

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