On October 30, 2020, the Ministry of Information and Communications held the Launch Event of FPT.AI Platform. This is the beginning for a series of events to introduce ‘Make in Vietnam’ digital platforms in the “National Digital Transformation Program to 2025, with a vision to 2030.

The National Digital Transformation program aims to develop digital government, economy and society, and strengthen capacity of Vietnamese digital businesses. FPT Corporation, as one of the actors in national digital transformation, has developed an ecosystem of “Make in Vietnam” products that adopt a wide range of advanced technologies, such as AI, Blockchain, or RPA, helping businesses optimize operations, boost productivity, improve customer experience and make a breakthrough.

Following the global trend, the Vietnamese Government aims to turn AI into a driving force of development and make it a top priority in growth policies. For that, FPT Corporation has developed the Comprehensive Artificial Intelligence Platform FPT.AI offering several solutions for automation, operational efficiency and customer care for businesses.

What makes FPT.AI stand out is its short integration process. The AI platform accelerates implementation of AI solutions into business operations and generates tangible benefits, which are No initial investment costs (Software as a service, or SaaS); Fast implementation time (only 1-3 weeks); and Continuous operations. Recently, FPT.AI is one of FPT typical products in the Top 10 Sao Khue in 2020.

FPT.AI ecosystem includes a wide range of products and services such as FPT.AI Conversation (AI-Powered Conversation with Chatbot), FPT.AI Virtual Agent for Call Center, FPT.AI eKYC (digital identity verification), FPT.AI Vision (content extraction) and FPT.AI Speech (Automatic Synthesis and Voice Recognition Solution).

For 3 years, FPT.AI Platform has successfully deployed services to hundreds of domestic and foreign organizations in such fields as telecommunications, e-commerce, banking and finance, and public administration. Some typical customers of FPT.AI include TP Bank, SHB Finance, SSI, AIA, Tiki, Honda, Sendo, Vietnam Airlines, Central Region Power and the Ministry of Health.

Another example is Pike chatbot, the first ordering chatbot in Vietnam. During 2 years of deployment, Pike chatbot has been in charge of answering customers’ questions and checking inventory at FPT Shop. To date, Pike has talked to 160,734 users, answered 1,340,746 messages, generated revenue as the number of products sold through chatbot increased by 20%, reduced 60% of the workload and opened up a new business model.

In order to boost demand for digital transformation, FPT.AI offers a free trial with unlimited access to its products and services.

FPT.AI is the second “Make in Vietnam” platform of FPT Corporation that is selected as a flagship product at the “Technology on Friday” by the Ministry of Information and Communications. As a large tech corporation with innovative capacity, FPT Corporation will constantly research and develop technology platforms to promote comprehensive and scalable digital transformation in economy and society and achieve National Digital Transformation Program’s goals.

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