According to a recent report, 85% of managers believe that, differences in prices, products, and services, are no longer stable competitive strategies for businesses, while “customer experience” is actually the key to the difference that matters.

The COVID-19 pandemic had interrupted the connection between customers and businesses in finance – banking – insurance, overwhelming call centers with increasing demands, while human resources are severely lacking. Businesses, thus, need to reduce cost for operation optimization, while still maintaining higher work efficiencies and smooth, uninterrupted systems.

In order to support businesses in their recovery post-pandemic, FPT is hosting the “Breakthroughs in customer experience with AI and RPA technologies for businesses in Finance, Insurance, and Banking” conference at 14h, July 2, via the teleconference platform Webex.

The conference will welcome Mr. Varun Mittal – Ernst & Young (EY)’s Senior Manager of Fintech, Mr. Le Hong Viet – FPT’s CTO, and Mr. Bui Dinh Giap – FPT Software’s Head of Product for akaBot. The speakers will discuss new trends in tech applications, especially AI and RPA.

At the conference, the leading experts of EY and FPT – those who had direct consulted various banks, finance companies, and insurance organization across the globes, will share real stories, as well as lessons from firms like Home Credit, AIA Vietnam, and TPBank, forming a general outlook on AI (Artificial Intelligence) and RPA (Robotic Process Automation) technologies for practical business applications.

Alongside the online format on Webex, the conference will also be hosted offline in both Hanoi and Ho Chi Minh City. Details as follow:

  • Hanoi: Room 5200, Floor 13, FPT Cau Giay Building, 17 Duy Tan Street, Cau Giay District.
  • HCMC: Room 5200, FPT Building, Unit L29-31-33, Road No. 8, Tan Thuan Export proccessing zone (KCX Tan Thuan), Tan Thuan Dong, District 7.

Registration can be done for free at: https://bit.ly/2Ny2chj.

At the conference, Mr. Varun Mittal responsible for Fintech development of EY in over 130 rising markets across the globes will share about AI & RPA application trends, as well as new standards in operations and customer experience improvement for finance, insurance, and banking businesses. Meanwhile, Mr. Le Hong Viet – FPT CTO and Mr. Bui Dinh Giap – FPT Software’s Head of Product for akaBot, will directly how to apply AI & RPA in real activities of Vietnamese finance, insurance, and banking businesses. They will also share insights and experiences from businesses like Home Credit, HSBC, TPBank, AIA Vietnam… in creating breakthroughs, increase efficiency, and improve customer experience.

As a “pioneer”, FPT’s digital transformation journey for banking and finance organizations in the past 25 years, had brought various effective solutions for many businesses in and outside the country. FPT Corporation is also focusing on building and developing a comprehensive AI platform with FPT.AI products. Among those are notable solutions like FPT.AI Virtual Agent for Call Center, FPT.AI Vision (Data identification and extraction from images), FPT.AI eKYC…

FPT aims to bring AI in Vietnam to world class” – said FPT CTO Le Hong Viet. He also disclosed that FPT wants to bring AI into every aspect of life, via training, researching, and product development. The single goal of FPT is to create competitive advantages and differences for businesses in Vietnam, by improving their work efficiency with FPT’s technological elements like task automation, thus eliminates waiting time in all interactions with customers.

Minh Minh

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