As Artificial Intelligence (AI) has been soaring in popularity, many large businesses across Vietnam are increasingly harnessing AI’s power in their operations.
Recently, AI Smart Warning, a solution recognizing human actions through CCTV cameras, has been introduced by The Vietnam Institute of Software and Digital Content Industry to various places and businesses. The solution can automatically identify criminal behavior through CCTV cameras and send warning messages to managers and authorities via apps on smartphone.
AI Smart Warning can be used in such fields as security, transportation, health, tourism or public administration. To date, many provinces and cities across Vietnam, for example Quang Ninh, Lang Son, Dong Thap, Ninh Thuan, Thanh Hoa, Bac Giang, Hanoi, VTC, State Bank and Ben Tre Provincial Police Department, have registered to use AI Smart Warning.
AI Smart Warning is one of the “Made in Vietnam” AI solutions which is being promoted by agencies and businesses to realize their ambition to affirm its position on the technology world map.
The “breakthrough” of the state
In the context of international integration and the 4th Industrial Revolution, Vietnam Government aims to turn AI into a driving force of development and make it a top priority in growth policies.
In September 2018, the Ministry of Science and Technology targeted AI as a priority in the national key program through 2025. Accordingly, many activities to accelerate the development of AI have been implemented, creating the cooperation between researchers, investors and businesses in promoting AI research. In many scientific conferences, the Government has considered AI as a major “driving force” for the national productivity.
In early October 2019, Prime Minister Nguyen Xuan Phuc signed a decision on the establishment of the Viet Nam National Innovation Center (NIC). The NIC will be developed on an area of 23 hectares in Hoa Lac Hi-Tech Park. NIC’s goal is to successfully develop Vietnamese innovative technology ideas.
In addition, the Ministry of Planning and Investment also implemented measures to support and unfreeze capital flow on AI through domestic and foreign investment funds. Many major events have been organized, for example the Vietnam Venture Summit in June 2019. The Ministry also expects to set up the Vietnam Global Innovation Fund to train highly-skilled labour and promote Vietnamese to the world.
Private enterprises in the AI race
With the orientation of the Government, AI has been researched and developed by such corporations as FPT and Viettel.
According to Le Hong Viet, Chief Technology Officer, FPT puts high emphasis on R&D to allow AI researches into practical applications. Currently, more than 70 corporations are using FPT AI products which mainly focus on banking, retail and insurance, benefiting about 11.5 million people.
Following a concrete plan, businesses want to socialize AI, bringing artificial intelligence to everyone. “Banks and foreign services can be 90% automated, so why can’t we do the same thing? As the technological gap between countries is narrowing, those who take advantage of AI will achieve the goal of digital society,” Viet said.
Currently, FPT provides a comprehensive Artificial Intelligence platform called FPT.AI. FPT.AI is one of FPT typical products in the Top 10 Sao Khue in 2020. FPT.AI solutions has the ability of automating repetitive tasks and providing seamless customer conversations to optimize business operations, support businesses in the decision-making process and create competitive advantages and values for businesses.
Conversational platform – FPT.AI Conversation: It provides a platform to create and manage chatbots with a user interface. Covering from natural language processing to dialog management, the system offers a complete bot solution that can integrate with and communicate on various platforms, automating conversations, bringing more sales leads, scaling operations while increasing customer satisfaction.
FPT.AI’s Speech service consists of two branches: Text-to-speech (TTS) and Voice-to-Text (STT) with high accuracy and efficiency. The services offers such applications as Virtual Agent for Call center or voice-user interface.
Image and document processing platform – FPT.AI Vision: By applying Optical Characteristic Recognition (OCR) on the base of Deep learning technology, FPT.AI Vision enables the identification of ID documents (i.e. National ID card, Driver’s License and Passport) and content extraction from images of various forms/bills (i.e. electric, water and retail bills, etc.) and printed documents. FPT.AI Vision is the ultimate tool for business to accelerate document processing and digitalization.
Besides, in order to improve the quality of human resources for Artificial Intelligence, AI has been in the curriculum of three universities, which are Hanoi University of Science and Technology (Advanced Program in Data Science and Artificial Intelligence), Ho Chi Minh City University of Technology and Education (Robotics and Artificial Intelligence), FPT University (Artificial Intelligence and Information Technology Department).
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