Chatbots have become increasingly popular and been adopted in hundreds of millions businesses around the globe. In addition to the ability to automate simple and repetitive tasks, chatbots are well known as a new way to communicate with customers. However, how to make the effective conversation between users and chatbots?
How chatbots change user experience?
With the ability to simulate human conversations, chatbots can inspire emotions to each customer via interesting talks. They become representatives of businesses to provide information about new products or services, process orders, or simply answering users’ questions. Chatbot’s conversation with customers will contribute negatively or positively to the brand and its reputation.
User experience plays a leading role in various business activities. It includes users’ perceptions and attitudes about using a particular product or service. A good user experience means to meet the exact needs of the customer, such as utility, ease of use, efficiency, etc.
Chatbots are designed to handle user requests and provide relevant information that users are looking for. Users, therefore, can communicate with chatbots on a specific topic and easily achieve their goals.
Through continuous trial and error, an AI-powered chatbot learns and improves itself with time. By absorbing knowledge every day, chatbots can deliver both proactive and responsive solutions to users’ problems in the future.
In particular, chatbots have revolutionized the way businesses reach their target customers. Chatbots can be responsible for welcoming new customers, taking care of existing customers or answering customers’ questions every day via messages. Businesses can easily integrate chatbots on such common platforms as Facebook, Messenger, Zalo, Viber or Livechat with just a few simple steps. For that, chatbots can easily communicate with customers and offer them a fast and quick user experience.
Why communicate with chatbots in context?
In everyday life, we always ask and answer questions according to the context while talking with friends and family on a specific topic. For example, when you talk to your sister about the coat you just bought, your sister can ask you questions about where to buy the shirt, its price, other colors or its size. These questions are within the context of your conversation and you can completely give your answers. But if your sister asks about something off track, you can choose to answer it or not.
Similarly, chatbots have been trained to answer users in contextual conversations. When encountering questions in a specific issue that had been trained, Chatbot can give the right and best answers to users.
Before building a bot, you must clearly identify your purposes and problems the chatbot is able to solve. Then, you can create a list of hundreds of possible sentences referring to problems to train your bots become smarter and more flexible in response to diverse sentences.
In essence, chatbots have to understand users’ intentions. Based on machine learning and natural language processing, FPT.AI chatbot can fully comprehend the purposes and intentions of customers and give appropriate answers.
Please note that although chatbots are capable of chatting with users in context, chatbots cannot communicate in every context that users want. Therefore, bot creators have to train chatbots in contexts that are relevant to each business, product or service, depending on the purposes and tasks of the bots.
Artificial intelligence allows chatbots to communicate with users in the way that exactly like humans conversations in real-life situations. With promising potential, chatbots not only minimize human inputs but also create a unique impression for each business and increase user experience.